Participant FAQ

Our AI moderator is an advanced virtual interviewer designed to guide you through the research study. You won’t see a robot or an avatar — think of it like speaking with an intelligent voice assistant. The AI-moderator listens to your responses and may ask follow-up questions based on what you say, creating a natural and interactive interview experience, similar to how it would be taking a human-moderated interview.

Once you start your interview, Strella’s AI-moderator will guide you through a series of questions, just like a human conversation. Simply answer as naturally as possible. If you’re in a video or voice interview, make sure your microphone and camera (if required) are working properly.

Video requirements are decided by the researcher who created the research study. In some cases, video will be required, but the study instructions will let you know in advance.

Screensharing requirements are decided by the researcher who created the research study. In some cases, screensharing will be required, but the study instructions will let you know in advance.

If you lose connection during an interview, or if you need to disconnect for another reason, you will be able to resume the interview. To do so, make sure you re-join the interview from the original link. You do not need re-register.

If you participate in a research study that provides and incentive, payments are made in the following ways: 1) If you were recruited through Respondent, payments are issued via PayPal. 2)If you were recruited through User Interviews, Payments are distributed via a choice of dozens of gift cards and can be redeemed on the User Interview website. 3) If you were recruited through the researcher, payment methods may vary Payment timelines vary by research study. Researchers will take the time to review your session and then will issue the payment. Payments are typically issues within 3-5 business days after completing the interview.

We recommend completing the interview as soon as possible to ensure your spot, as some studies have limited availability. If the deadline is approaching, you may receive a reminder to complete the interview.

Yes - participants can change the voice speed during the interview to match their preferred speed of conversation.

In many cases, yes. Strella supports multiple languages, and you can change the language of the interview while you are confirming the interview setup before the interview begins. Strella currently supports the following languages: Danish, German, English, English (Australia), English (United Kingdom), English (United States), Spanish, French, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish, Thai, Turkish, Ukrainian, Chinese.

Your responses are recorded and securely stored for research purposes. The research team analyzing the data follows strict privacy policies, and your personal information will not be shared outside the study without your consent.

If you cannot hear the moderator, we recommend you 1) check your speaker or headphone connection, 2) make sure your device’s sound settings are turned on, and 3) adjust the volume in the settings.

A slow internet connection can cause delays. Try switching to a stronger Wi-Fi network or closing other applications using bandwidth.

This depends on the type of interview being conducted, and the requirements of the researcher. Some Strella interviews are mobile-friendly, however, for the best experience (especially for video interviews), using a laptop or desktop is recommended. It will be stated before the interview if a desktop computer with a webcam is required.