Customer Operations Associate

About Us

Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews and automated synthesis. We’re a fast-growing, venture-backed startup working with leading teams in product, marketing, investing, and consumer insights. As we scale, we’re looking for a proactive and detail-oriented Customer Operations Associate to join our team and help ensure a seamless experience for our customers.

What You’ll Do

As a Customer Operations Associate, you’ll work closely with our Customer Success and Product teams to ensure projects run smoothly from setup to launch. You’ll be on the front lines with customers, troubleshooting issues, coordinating logistics, and making sure every study feels like magic.

Key Responsibilities:

• Own the operational setup and execution of customer research projects to support our enterprise customers with hands-on support
• Advise customers on participant recruitment, scheduling, or data capture in real time
• Work cross-functionally with Engineering and Product, communicating product feedback regularly
• Proactively communicate with customers about project status, delays, or needs for clarification
• Contribute to customer education by creating new content and educational videos for our customers
• Provide high-touch support to ensure customers feel confident and supported

Who You Are

• 1–3 years of experience in a customer-facing or operations role (e.g., Customer Success, Research Ops, or Product Support)
• Highly organized with strong attention to detail — nothing slips through the cracks
• Comfortable managing multiple projects and shifting priorities in a fast-paced environment
• Great communicator: warm, concise, and proactive with both customers and internal teams
• Scrappy and solutions-oriented — you don’t stop at identifying problems; you fix them
• Bonus: Experience with customer research tools, SaaS products, or working in a startup environment

Why Strella?

• Huge greenfield market and early traction with top logos
• Real AI product - customers rave about it
• Massive impact: join early, shape the company
• Competitive salary + early equity + healthcare + flexible PTO
• Hybrid culture, high trust, low ego